Frequently Asked Questions

Most schools are up and running within 24–48 hours. Our onboarding team will guide you through data migration and staff training.

Yes, on our Pro and Enterprise plans. The platform reflects your school's logo and colors so parents and staff feel right at home.

No. Edvaluator is designed for educators, not IT specialists. The interface is intuitive and user-friendly. If you ever need help, our support team is available via email, chat, and phone (depending on your plan).

You can build any form your school needs — enrollment packets, health records, field-trip permission slips, emergency contact updates, and more. The drag-and-drop builder supports text fields, dropdowns, file uploads, and e-signatures.

Yes. E-signatures are legally binding and supported on every plan. Parents can sign from any device — no downloads or printing required.

Pro and Enterprise plans include Stripe-backed payment links. Attach fees to any form (registration, lunch, field trips) and parents can pay during the same flow they fill out.

Yes. Schedule email and SMS reminders for unfinished forms, upcoming deadlines, or overdue payments. Reminders stop automatically when the recipient completes the action.

Each school has its own isolated database. Within it, students are organized by grade, class, and custom attributes. Search is global — find any record in milliseconds.

Yes, on Pro and Enterprise plans. Teachers can take attendance in seconds, and administrators can view real-time reports across the entire school.

Absolutely. Use our CSV templates for self-service imports, or let our migration team handle it for you on Enterprise plans. We also support direct sync with PowerSchool, Infinite Campus, and Skyward.

Yes — Edvaluator is FERPA, GDPR, and COPPA compliant. Enterprise customers can request a signed Data Processing Agreement (DPA).

Use the unified inbox to send announcements, 1:1 messages, and group threads via email, SMS, and the parent app. Read receipts confirm delivery — critical for emergency communications.

Yes. Students have their own dashboard where they can view assignments, submit homework, check grades, and access class resources. Their access is appropriately limited by role.

Yes. Two-way messaging is included on Pro and Enterprise plans, with role-based filters so teachers only see relevant threads.

Yes — iOS and Android apps are included on Pro and Enterprise plans. Parents get push notifications for grades, attendance, announcements, and forms.

Plans start at £30 per user / month for Basic, £50 for Pro, and £60 for Enterprise. Visit our pricing page for a detailed feature comparison.

Yes — a 30-day free trial on every plan, no credit card required. You'll have full access to features and our onboarding team during the trial.

We'll notify you well in advance. You can easily upgrade to a higher tier at any time. Your data remains safe and accessible during the transition.

Yes — district pricing is available on Enterprise plans. Contact sales for a custom quote based on student count and required integrations.

Yes. Upgrade, downgrade, or cancel from your billing dashboard at any time. We prorate any unused balance and there are no long-term contracts on monthly plans.

Email and community help center on Basic, priority email & chat (4-hour response) on Pro, and dedicated 24/7 phone support with an SLA on Enterprise.

Yes, SSO with SAML is available on Enterprise plans. This allows staff and students to log in using their existing school credentials.

Data is stored in regionally-isolated, SOC 2 Type II compliant data centers. EU customers can opt for EU-only storage with no cross-border transfer.

Yes — export everything as CSV, JSON, or PDF at any time, on any plan. Your data is yours.